Delete your Cross-SyncTools account
Last updated: 2026-08-05
This page explains how to request deletion of your Cross-SyncTools account (the same app listed on Google Play as Cross-SyncTools). You do not need to sign in to this website to submit a request.
How to request account deletion
- Cancel any active Cross-SyncTools subscription in Google Play → Payments & subscriptions → Subscriptions (if you have one), so billing does not continue after deletion.
- Email support@cross-synctools.com with the subject line: Account deletion request – Cross-SyncTools.
- In the email body, include: (1) the email or phone number registered with your account, or your user ID if you know it; (2) optionally a Google Play order ID to help us verify the request.
- We will process the request and email you a confirmation when deletion is complete (target: within 15 days).
Email account deletion request
Or write to support@cross-synctools.com with subject “Account deletion request – Cross-SyncTools”.
What we delete
When we approve a deletion request, we delete account profile data, login bindings, QR / clipboard history tied to the account, share-related user data, and feature-usage records associated with that account.
What we may retain briefly
We may keep limited security, fraud-prevention, or legally required logs or transaction records for a short period (up to 90 days, or longer only where law requires). These records are not used to restore your product account.
Subscriptions (Google Play)
Purchase and subscription records managed by Google Play are controlled by Google. Deleting your Cross-SyncTools account does not automatically cancel Play billing. Cancel the subscription in Google Play before or when you request deletion.
Processing time
We aim to complete account deletion and send email confirmation within 15 days of a verifiable request. Incomplete requests (missing account identifiers) may take longer while we ask for clarification.
Contact
Account deletion and support: support@cross-synctools.com